Exploring the Transformative Role of Quality Standards Amidst Pandemic Challenges.
In the realm of quality management, standards such as ISO 9001, ISO 14000, and ISO 17021 have been the unsung heroes, providing a solid operational foundation. While the benefits of these standards are manifold, their true potential often remains obscured, prompting a closer examination of their impact and evolution, especially in the wake of the pandemic.
The Unveiled Power of Quality Standards
Steven Wilson, ASQE chair elect, emphasises that ISO standards play a pivotal role in reinforcing quality across various management systems. ISO 9001 focuses on quality management, ISO 14000 addresses environmental aspects, and ISO 17021 guides businesses on certification processes. Bill Soller, principal at Corporate Advantage Network, underscores that these standards significantly reduce variation, leading to predictable delivery and enhanced quality performance.
Demystifying the Quality Equation
Bill Soller delves into the teachings of Dr. W. Edwards Deming, highlighting the often-overlooked aspect that embracing quality in a Deming way results in higher quality at a lower cost. ISO 9001, in this context, becomes a tool that directs companies towards developing systems for controlling the quality of their processes. However, many leaders, Soller notes, only implement these standards reluctantly when compelled by customer requirements.
Strategic Assets vs. Regulations
Quality standards, unlike regulations, focus on what should be rather than what must be. As Wilson explains, they continually evolve and raise the bar, offering manufacturers a strategic asset for benchmarking operations and staying competitive. Accreditation, asserts Michael Byrnes, executive director of certification operations at ASQE, is crucial for effective quality management, providing greater process control, risk reduction, and increased customer satisfaction.
Adaptation and Review: Ensuring Relevance
To remain relevant, ISO standards undergo regular reviews, keeping them aligned with societal and industry changes. Aligning with Dr. Deming's principles, the standards now follow the PDSA improvement cycle. The emphasis is on achieving repeatable quality in production processes through work instructions and visual aids, a shift that aligns with Deming's call to institute training on the job.
Pandemic-Induced Evolution
The pandemic brought about a shift in how standards were implemented and reviewed. Virtual activities took centre stage, especially in auditing, where new tools and techniques were employed to navigate the challenges of a virtual world. The certification process also adapted, with audits transitioning to a virtual format. Despite the challenges, the importance of standards, such as ISO 22000 for food safety, became even more crucial in a strenuous operating environment.
As the world emerges from the pandemic, the enduring importance of quality standards stands tall, guiding businesses towards a future where quality, resilience, and adaptability remain paramount.
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